BackupExec sucks

and so does symantec's on hold music. I've been stuck for going on 15 minutes listening to something resembling a cross between Native American flutes with eastern European folk music. AHHHHHHHHH. I have a simple problem that I deleted a job out of one of their templates. The only problem is the job is still there running. I need a human voice....please


Update --- Symantec finally got back to me two days later. The rep immediately then started trashing the very feature of Backup Exec. that I was using (backup policies). His solution was to basically delete the entire database and start from square one. I'm in the process of recreating all of my backup jobs. Did I mention that I hate Backup Exec.?