Thursday, April 29, 2010

New Toys

I received two new Juniper SRX240s to replace our venerable Netscreen 50s. We ran them to the very end but ultimately, support for ScreenOS is ending and we wanted to move with the tide. I'll update everyone (currently a flock of albatross in New Zealand) on how my progress is going. I'm pretty sure my game plan will be.
1. Re-route all traffic out through our Irvine site, freeing up our Valley connection.
2. Learn JUNOS
3. Setup basic connectivity. I'll be assisted by my new best friend.
4. Setup VPN tunnels. We are using site to site at several home offices as well as the Netscreen & NCP IPSec client.
5. Attempt to integrate our Websense installation (I never checked if this was a compatible feature like it was with ScreenOS, whoops)
6. Repeat process in Irvine

Wish me luck.

Monday, April 12, 2010

Symantec Tech. Support Purgatory

So I never intended this site to be a Symantec bashing site(That's for you, my visitor from Ireland's Symantec site), it's just I use Backup Exec so frequently that I find myself calling and interacting with Tech. Support on a regular basis. On Friday, I called in to ask why I couldn't backup my Domino 6.5 on my newly upgraded version of Backup Exec 2010. After 40 minutes of listening to music and never receiving any notification that I would be here indefinitely, I hung up to place myself back in the queue thinking I 'd been transferred to the tech support equivalent of Mongolia. After an additional hour of waiting to the same thing, and really needing to go to the bathroom at this point, I was finally connected to Paresh my Symantec Engineer. Apparently it wasn't Mongolia but India I was transferred to. After about 10 minutes, he explained to me the Domino 6.5 isn't supported by BE 2010. Now I've lost all my backup policies and settings and must rebuild from scratch my backup server. I hate Backup Exec!